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Privacy Policy

 

At Barkhouse, we value the trust our community places in us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, create an account, book services, purchase products, or otherwise interact with Barkhouse.

This Privacy Policy applies only to information collected through the Barkhouse website and our online services.

Information We Collect

Depending on how you interact with Barkhouse, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Emergency contact information

Dog Information

  • Your dog’s name, breed, age, birthday, weight, and photograph
  • Vaccination and veterinary records
  • Behavioral and temperament information
  • Feeding instructions, medications, allergies, and other care information

Booking & Purchase Information

  • Reservations for daycare, boarding, grooming, and other services
  • Membership information
  • Purchase history
  • Payment information

Website Information

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referral websites
  • Cookies and similar technologies

Customer Communications

If you contact us by phone, email, website forms, text message, or social media, we may retain those communications to better assist you.

How We Use Your Information

We use your information to:

  • Schedule and manage daycare, boarding, grooming, and retail orders
  • Care for your dog safely and appropriately
  • Process memberships and payments
  • Respond to customer service inquiries
  • Send appointment confirmations, reminders, and important updates
  • Improve our website, services, and customer experience
  • Personalize your experience with Barkhouse
  • Send newsletters, promotions, event invitations, and marketing communications (where permitted)
  • Detect fraud and protect the security of our business

How We Share Information

We do not sell your personal information.

We may share information:

  • With trusted vendors and service providers that help us operate our business, including payment processors, booking software providers, website hosting providers, email marketing platforms, analytics providers, and customer support services.
  • If required by law or legal process.
  • To protect the rights, property, safety, or security of Barkhouse, our customers, our employees, or the dogs in our care.
  • In connection with a merger, acquisition, or sale of all or part of our business.

SMS Privacy

If you choose to receive text messages from Barkhouse, you may receive messages regarding:

  • Appointment confirmations
  • Daycare, boarding, and grooming reminders
  • Pick-up notifications
  • Customer service communications
  • Facility updates or emergency closures
  • Membership information
  • Promotional offers and events

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance.

SMS Terms

By opting into SMS from our website, booking platform, or any other method, you agree to receive text messages from Barkhouse regarding customer care, account notifications, appointment reminders, booking updates, promotions, and other communications related to our services.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply HELP for assistance.
  • Reply STOP to unsubscribe at any time.
  • Carriers are not liable for delayed or undelivered messages.

Cookies & Analytics

Like many websites, Barkhouse uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website functionality
  • Measure the effectiveness of marketing campaigns

We may use trusted third-party services such as Google Analytics to better understand how visitors interact with our website.

Most web browsers allow you to control or disable cookies through your browser settings.

Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may occasionally send information about:

  • New services
  • Grooming availability
  • Boarding holidays
  • Community events
  • Promotions
  • Barkhouse news

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party platforms. Barkhouse is not responsible for the privacy practices of those websites or services.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. While we work hard to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under the age of 13.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your information where permitted by law
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how Barkhouse handles your information, please contact us.

 

Last Updated: 7/9/2026